Returns Page 

How to Return Your SportFlex Order

At Sport Flex, we want you to shop with confidence. That’s why every order comes with our 10-Day Money-Back Guarantee. If your cleats aren’t the perfect fit, here’s how to return them

 

Step 1 Contact Us 

Send an email to info@sportflex.ca

  • with your order number and reason for return.

  • Our Sport Flex team will review your request.

 

Step 2. Wait For Approval 

  • Please allow 1–3 business days for our team to prepare your return.

  • Once approved, you’ll receive an email with your return label and detailed return instructions.

 

Step 3. Pack Your Items

 

  • Place your cleats (and any included accessories) in their original packaging.

  • Securely attach the return label provided by Sport Flex.

 

 

 

Step 4: Ship & Refund/Exchange

  • Drop your package off at the carrier location provided in our instructions.

  • Once we receive and inspect your return, your refund or exchange will be processed within 3–5 business days back to your original payment method.

✅ Quick, simple, and backed by our promise to keep your game stress-free.

 

 

 

Return form 









NOTE: To improve our ability to assist you and work towards a resolution, we may share the information you provide with the merchandise partner. Your privacy and security are our top priorities. Please do NOT include any personal information in your photos, videos, or comments.

Return Merchandise Photo Guide

To ensure a smooth return process, please follow these steps when taking photos of your merchandise:

1. Lighting

  • Take photos in a bright, well-lit space (natural daylight is ideal).

  • Avoid shadows, glare, or dim lighting.

2. Background

  • Place items on a plain, clean surface.

  • Use a neutral background so the product is clearly visible.

3. Required Photos

  1. Full Product View – A clear shot of the entire item.

  2. Close-up of Issues – Show any defects, damage, or concerns.

  3. Labels & Tags – Include brand labels, barcodes, or tags.

  4. Packaging – If possible, show the product in original packaging.

4. Image Quality

  • Use high-resolution settings on your phone or camera.

  • Ensure photos are sharp, not blurry.

  • Take photos from multiple angles if needed.

5. Submitting Photos

  • Attach all required images when submitting your return request.

  • Make sure each file is under [XX MB] (if applicable).

✅ Thank you for your cooperation. Clear photos help us verify and process your return faster and hassle-free.

Sport Flex Customer Care Team